Kartal Oto Test: Digital Vehicle Expertise Transformation

Challenge

Manual processes in vehicle expertise, communication gaps with customers, and inefciencies in appointment management were major challenges. Digitalization was needed to improve both customer satisfaction and operational efficiency.

Solution

1. Online Appointment System

A system was developed where users can easily book appointments and track the process with instant notications.

2. Digital Reporting

Expertise results were delivered digitally to customers, and past reports became easily accessible.

3. Customer Communication & Tracking

Customer satisfaction was increased with automated SMS and email notications.

Results

Testimonial